Service Manager

With six (6) branch Locations and three remote sales offices across Eastern North America, ECA is always looking for hard working dedicated people. As a 100-year-old family owned business, ECA seeks individuals looking for a company with big opportunities and a family business culture. In addition to a great working environment, ECA offers best in industry training and development opportunities. If you are committed to learning, ECA will help you realize your full potential.

As a distributor for BAUER foundation equipment and several other major foundation equipment manufacturers, ECA offers our employees the opportunity to learn and work with the industries finest equipment. As a an ECA employee, you will represent the industry’s premier drilling and pile driving equipment. ECA has the people and facilities to offer our employees world class training, education and development.

ECA’s pay and benefit programs include competitive wages, full medical, dental and vision coverage, competitive vacation, holiday and sick days, 401K savings plans, pension programs and a company bonus program.

A desire to learn is our first requirement.

Job Title: Service Manager

Department: Service Department

Reports To: Branch Manager

Key Responsibilities:

• Manage daily operations of shop and road service teams.
• Build and maintain strong customer relationships to ensure top-tier service and support.
• Partner with local unions to maintain a positive, productive work environment.
• Oversee scheduling, cost control, and timely work order management.
• Drive team development through coaching, training, and performance management.

Qualifications:

• Demonstrated leadership and people management experience in a heavy equipment service environment.
• Strong customer service skills with a focus on long-term relationship building.
• Experience scheduling work and managing costs in a service shop environment.
• Background with foundation drilling equipment is highly preferred.

If you are a skilled service leader ready to take on a critical role with a trusted industry name, apply today.