Shop Foreman/Mechanic

Job Title: Shop Foreman / Mechanic

Department: Service

Reports To: Service Manager

Summary: Assists and coordinates activities of workers engaged in setting up, installing, repairing, and maintaining machinery and equipment, and in fabricating metal parts and tools. Issues spare parts for equipment repair and maintenance. Prepares work schedules for field and shop repairs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

· Assists with the daily operation of the Service Department.

· Assists Service Manager with preparing work order estimates for customer/shop repairs.

· Assists Service Manager with daily organization of job duties

· Coordinate the efforts of the service department to prioritize repairs according to demand.

· Coordinate activities involved with scheduling service, including the dispatching of service personnel and technicians.

· Handles all service-related issues for new and existing customers.

· Work with parts department on pulling parts for internal/external repairs.

· Assist parts department on what parts need to be part of a bulk order.

· Manage all On/Off Hires

· Communicate repairs and service calls with customers through Modern program

· Monitor all work orders, checking for accuracy, completeness, and timely processing.

· Assigns daily/weekly dispatch and job schedules for shop employees.

· Assists with the branch safety program.

· Assists customers with technical information and parts on equipment.

· Communicates with Office Manager on shipping & receiving of equipment.

· Work with sales staff with transport data on equipment to be shipped out on rent.

· Travel required.